Short course
Mastering Team Communication
Course status:
Applications being accepted
Dates and time:
29/10/2026 - 30/10/202609:00 - 17:00
Study format:
Short intensive
Fees:
£1,140.00
Strong communication is a key ingredient of effective teamwork, leadership, and business outcomes.
In this course, you will learn to master a practical framework to communicate with confidence and clarity. The framework structures your message so that emotions do not override clear thinking.
In a world where AI can generate polished content in seconds, the real challenge is the human connection of communication. It is not just what you say; it's how you say it. Good intentions are not enough. Good communication involves adapting the message based on how the other person receives it. You will learn a safe and reliable way to respond in the moment and to rescue a conversation that has gone off track.
The course provides practical advice on business writing, presentations, and verbal communication using a clear, repeatable framework to help you master workplace communication.
All delegates will receive a copy of the latest edition of "Help! I Need to Master Critical Conversations" by Trevor Manning (Trevor Manning Consultancy Pty Ltd; 1st edition, September 2018).
Dates, Times and Delivery
Attending Your Course
You will need to bring either a mobile phone, iPad, or laptop to the course.
Having one of these options will enable you to engage in interactive class exercises, such as Slido and Padlet collaborative online tools.
Further details will be emailed to you two weeks ahead of your course, which will include registration information.
If you have not received your joining instructions five working days before the course start date, please get in touch.
In the meantime, you may wish to plan your travel: Travel information
There is also an online version of this course.
Book this course
The registration deadline for this course is 1pm (UK time) on 15 October 2026, or when the course is fully booked – whichever occurs first. You can sign up for course news for updates on future courses.
Course aims
- Learn a practical, step-by-step model to communicate clearly in any situation
- Get your real message across — even in high-stakes or emotionally charged situations
- Build confidence in giving and receiving honest, constructive feedback
- Write with clarity, professionalism, and impact
- Present your ideas persuasively — especially when speaking with senior leaders
- Become the person who can handle any conversation with calm, clarity, and purpose
Who Will Benefit?
- Team leaders and managers who communicate across teams and up the organisation
- Technical experts who need to explain complex ideas to non-technical audiences
- Managers and supervisors who provide or receive critical feedback
- Anyone who needs to navigate high-impact communication as part of their role
Programme details
This course will cover the following areas:
Learning how to Communicate
- Learn how to communicate your real message effectively
- Understanding communication and why we miscommunicate
- Understand when and when not to use AI
- Be the one who can successfully have a conversation with anyone about anything
Planning a Conversation
- Learn the 3S-3F communication model
- Learn how to plan a conversation
- Learn how to start a conversation
Conversational Skills
- Giving and receiving feedback
- Active listening and questioning
- Learning a feedback model to avoid arguments
- Recovery strategy when the communication goes wrong
Emotional Awareness and Control
- Controlling your emotions by controlling the story
- An advanced model to defuse pre-existing emotional tension
- Managing emotional triggers
Written Communication
- Write with clarity and professionalism
- Handling emails
- Style alignment in a world of AI
Presentation skills
- Planning the presentation
- Delivering the Presentation
- Achieve desired results when presenting to your executive team
- Practical communication exercise
Trevor Manning
Technical Trainer and Author
Trevor Manning is a qualified telecoms engineer, who is still involved in world-leading innovation projects. He has over 30 years’ leadership experience, from technical roles, to COO roles, to advisory-board roles in the US, UK, South Africa, Italy and Australia. This international experience, in a variety of companies, has given him insights into how the workplace really operates.
To lead others and achieve the right business results, as well as having influence at a technical level is a difficult balance. Trevor developed insights and frameworks that helped to create practical management habits, and developed his inspirational leadership skills through a deep understanding of the leadership mindset. He runs a consultancy business specialising in helping engineers transition from expert practitioner to business leader. This includes regular leadership training programs at the University of Wisconsin – Madison College of Engineering.
Trevor lives in Brisbane, Australia.
Berenice Manning
Berenice Manning is a seasoned Learning and Development professional with a wealth of experience in the education sector. She holds a Bachelor of Science degree, coupled with a high school Teaching Diploma. Before transitioning into adult education, Berenice dedicated over 20 years to teaching Science in high school. Her expertise extends to her previous role as the Leader of eLearning in a large high school, where she played a pivotal role in shaping digital learning initiatives.
Berenice believes in using technology to enhance the learning experience and is passionate about imparting this knowledge to others. Her commitment to educational innovation led her to become a prominent advocate for the effective use of various technology platforms during training sessions, a commitment evident in the development of the highly interactive courses: Technical Team Leadership and Mastering Team Communication.
To be eligible for a certificate of attendance, you will need to attend the whole course. Participants who meet this criterion will be emailed a link and instructions for accessing their University of Oxford digital certificate after the course ends.
The certificate will show your name, the course title, and the dates of the course you attended. You will be able to download your certificate and share it on social media if you choose to do so.
Fees
| Description | Costs |
|---|---|
| Course Fee | £1140.00 |
Payment
Fees include course materials, tuition, refreshments, and lunches. The price does not include accommodation.
All courses are VAT exempt.
Register immediately online
Click the ‘Book now’ button on this webpage. Payment by credit or debit card is required.
Request an invoice
If you require an invoice for your company or personal records, please email us at business@conted.ox.ac.uk to request an online enrolment form. Payment is then accepted online, by credit/debit card, or by bank transfer.
Although not included in the course fee, accommodation may be available at our on-site Rewley House Residential Centre. All bedrooms are en suite and decorated to a high standard, and come with tea and coffee-making facilities, free Wi-Fi access and Freeview TV. Guests can take advantage of the excellent dining facilities and common room bar, where they may relax and network with others on the programme.
To check prices, availability and to book rooms, please visit the Rewley House Residential Centre website.
Enrolled students are entitled to discounted accommodation rates for the purpose of study at Rewley House and can contact the administration team for the promotional code to use for making online accommodation bookings via the website.
Module code: O26C059N3Y
If you would like to discuss your application or any part of the application process before applying, please contact us on business@conted.ox.ac.uk
