Short course
Mastering Team Communication (online)
Course status:
Applications being accepted
Location:
Online
Dates and time:
12/10/2026 - 15/10/202609:30 - 12:30
Study format:
Short intensive
Fees:
£895.00
Strong communication is a key ingredient of effective teamwork, leadership, and business outcomes.
In this course, you will learn to master a practical framework to communicate with confidence and clarity. The framework structures your message so that emotions do not override clear thinking.
In a world where AI can generate polished content in seconds, the real challenge is the human connection of communication. It is not just what you say; it is how you say it. Good intentions are not enough. Good communication involves adapting the message based on how the other person receives it. You will learn a safe and reliable way to respond in the moment and to rescue a conversation that has gone off track.
The course provides practical advice on business writing, presentations, and verbal communication using a clear, repeatable framework to help you master workplace communication.
Dates, Times and Delivery
This course will run over four days, in 3-hour sessions, with a 15-minute break.
These live video sessions will be held on Microsoft Teams at 9.30 am – 12.30 pm (UK time) on:
- Monday 12 October
- Tuesday 13 October
- Wednesday 14 October
- Thursday 15 October
A world clock and time zone converter can be found here.
This is a ‘virtual classroom’ course. To replicate the experience of a classroom, the sessions are ‘live’ and are not recorded.
No attendance at Oxford is required, and you do not need to purchase any software.
Accessing Your Online Course
Details about accessing the private MS Teams course site will be emailed to you during the week prior to the course commencing.
If you have not received your joining instructions three working days before the course start date, please get in touch.
This course is also run in-person here at Oxford University.
Book this course
Book your place online using the button below.
Course aims
- Learn a practical, step-by-step model to communicate clearly in any situation
- Get your real message across — even in high-stakes or emotionally charged situations
- Build confidence in giving and receiving honest, constructive feedback
- Write with clarity, professionalism, and impact
- Present your ideas persuasively — especially when speaking with senior leaders
- Become the person who can handle any conversation with calm, clarity, and purpose
Who Will Benefit?
- Team leaders and managers who communicate across teams and up the organisation
- Technical experts who need to explain complex ideas to non-technical audiences
- Managers and supervisors who provide or receive critical feedback
- Anyone who needs to navigate high-impact communication as part of their role
Programme details
This course will cover the following areas:
Learning how to Communicate
- Learn how to communicate your real message effectively
- Understanding communication and why we miscommunicate
- Understand when and when not to use AI
- Be the one who can successfully have a conversation with anyone about anything
Planning a Conversation
- Learn the 3S-3F communication model
- Learn how to plan a conversation
- Learn how to start a conversation
Conversational Skills
- Giving and receiving feedback
- Active listening and questioning
- Learning a feedback model to avoid arguments
- Recovery strategy when the communication goes wrong
Emotional Awareness and Control
- Controlling your emotions by controlling the story
- An advanced model to defuse pre-existing emotional tension
- Managing emotional triggers
Written Communication
- Write with clarity and professionalism
- Handling emails
- Style alignment in a world of AI
Presentation skills
- Planning the presentation
- Delivering the Presentation
- Achieve desired results when presenting to your executive team
- Practical communication exercise
IT requirements
This course is delivered online using Microsoft Teams. You will be required to follow and implement the instructions we send you to fully access Microsoft Teams on the University of Oxford’s secure IT network.
To participate, you must be familiar with using a computer for purposes such as sending email and searching the Internet. You will also need regular access to the Internet and a computer meeting our recommended minimum computer specification.
It is advised to use headphones with working speakers and microphone.
Trevor Manning
Technical Trainer and Author
Trevor Manning is a qualified telecoms engineer, who is still involved in world-leading innovation projects. He has over 30 years’ leadership experience, from technical roles, to COO roles, to advisory-board roles in the US, UK, South Africa, Italy and Australia. This international experience, in a variety of companies, has given him insights into how the workplace really operates.
To lead others and achieve the right business results, as well as having influence at a technical level is a difficult balance. Trevor developed insights and frameworks that helped to create practical management habits, and developed his inspirational leadership skills through a deep understanding of the leadership mindset. He runs a consultancy business specialising in helping engineers transition from expert practitioner to business leader. This includes regular leadership training programs at the University of Wisconsin – Madison College of Engineering.
Trevor lives in Brisbane, Australia.
Berenice Manning
Berenice Manning is a seasoned Learning and Development professional with a wealth of experience in the education sector. She holds a Bachelor of Science degree, coupled with a high school Teaching Diploma. Before transitioning into adult education, Berenice dedicated over 20 years to teaching Science in high school. Her expertise extends to her previous role as the Leader of eLearning in a large high school, where she played a pivotal role in shaping digital learning initiatives.
Berenice believes in using technology to enhance the learning experience and is passionate about imparting this knowledge to others. Her commitment to educational innovation led her to become a prominent advocate for the effective use of various technology platforms during training sessions, a commitment evident in the development of the highly interactive courses: Technical Team Leadership and Mastering Team Communication.
To be eligible for a certificate of attendance, you will need to attend the whole course. Participants who meet this criterion will be emailed a link and instructions for accessing their University of Oxford digital certificate after the course ends.
The certificate will show your name, the course title, and the dates of the course you attended. You will be able to download your certificate and share it on social media if you choose to do so.
Fees
| Description | Costs |
|---|---|
| Standard fee | £895.00 |
Payment
Fees include electronic copies of course materials.
All courses are VAT exempt.
Register immediately online
Click the ‘Book now’ button on this webpage. Payment by credit or debit card is required.
Request an invoice
If you require an invoice for your company or organisation, please email us to request an online enrolment form. Payment is then accepted online, by credit/debit card, or by bank transfer.
Recommended reading
Purchase of the book “Help! I Need to Master Critical Conversations” by Trevor Manning is strongly recommended. The book can be purchased here.
Module code: O26C061N2Y
If you would like to discuss your application or any part of the application process before applying, please click on the ‘Ask a question’ button at the top of this page.